Frequently Asked Questions

General

What is marginsbox?

marginsbox is a subscription box featuring Black, Indigenous, and person of color (BIPOC) young adult authors alongside handcrafted items from marginalized creators curated to coincide with book themes. 

Can I request a specific book?

Due to logistical concerns we’re unable to accommodate requests for specific books.

How much does it cost?

The price for one box is $34.95 USD plus shipping. Shipping costs are based on the destination of your box and are calculated at checkout.

What ages are appropriate for this box?

The books featured in the box are written for young adult readers, which means ages 14 and up. But for those gifting the box to a younger reader, just make sure you know if the reader can handle young adult topics!

How do you decide what to put in a box?

We spend a lot of time reading books we want to consider featuring. Then, we narrow it down to what we feel are the best-told stories that would easily translate to a box theme. From there, we spend our time making notes about what would be cool to put into the boxes, and then reaching out to creators that we feel have products or art styles that fit the books' themes best.

Box Contents

Can you tell me what’s inside?

Each month, we'll update our Hints page for information about the upcoming box. You can choose to look and try and guess, or you can skip it and be completely surprised! However, if you’re the type that HAS to know exactly, feel free to message us and ask. We’ll give you the book title, but the goodies will remain a surprise!

What kinds of books are included?

Currently, marginsbox focuses on books by BIPOC authors from a wide variety of genres. You may receive fantasy one month, contemporary the next, and romance in a third month. We do our best to not lean too heavily in one genre so that subscribers can get the best of everything. We understand some readers prefer certain genres exclusively – perhaps sometime in the future we can have genre-specific boxes! 

I received the same book from a different box! Can I exchange books?

We’re unable to do book swaps. But if you receive the same book elsewhere, pass one copy on to a friend!

What if I already own the book for the month?

It’s unlikely that this will be the case – we source books that are brand-new releases, within 45 days of the previous box’s shipping. For example, a November box will feature a book published no earlier than early October. However, if you do find yourself with a book you already own, we're unable to make exchanges or refunds. Share the spare copy with a friend, library, or shelter!

Can I buy any of the box contents separately?

We don’t sell box goodies individually. However, if there’s something you missed from a previous box, you can always check and see if there are past boxes for sale! You can also check out the individual vendors – we always include contact and shop information for each vendor.

Ordering & Payment

What payment types do you accept?

We process payments via Stripe. Stripe accepts Visa, Mastercard, American Express, and Discover.  

How do I know which subscription to choose?

This depends on your desires and your budget! If you know you’ll eagerly await a box from us again and again—and you have the money available—purchasing a few months at a time is best because you save some money compared to month-to-month payments. But don’t strain your budget!

Can I buy a single box? / Can I gift someone a single box?

Single box purchases are available on the shop page. If you want to send that single box to someone else, make sure to check the box stating that it’s a gift! Then simply input the recipient’s address into the shipping address.

Shipping

How much does shipping cost?

Shipping within the United States costs $9. Shipping to Canada costs $13. Everywhere else, shipping is $26. We know—shipping costs are a bummer. Unfortunately, that’s out of our control.

What company ships your boxes?

We use USPS via Pirate Ship.

When will the box ship?

Boxes ship beginning the 18th of each month.

Do you ship internationally?

We do! However, we can only ship to certain countries.

Are there extra fees for international orders?

International orders may incur additional customs fees, depending upon your country of origin. This is NOT a fee from marginsbox and thus is beyond our control. In some cases, you may also incur a fee from your bank because of international purchasing. Talk to your bank to see if this might happen.

How long will shipping take?

This depends upon USPS. Shipping should take between 3-5 days domestically. If you live in the US and haven’t received your order after 10 days, please contact us and let us know! For international shipping, add about a week to the shipping timeline.

How can I track my order?

You should receive a tracking number via Pirate Ship once your order has shipped.

My item(s) arrived damaged. What should I do?

If your item arrives damaged, please take pictures of the damage and reach out to us right away.

Do you accept returns / Do you give refunds?

We do not accept returns. Refunds are handled on an individual basis.

Billing, Renewals, & Cancellation

When will I be billed?

This depends upon which subscription choice you’ve selected. For single-purchase or gift purchase, you will only be charged once—there is no recurring fee. For month-to-month subscriptions, your credit or debit card will be billed on the 28th of every month. For 3-month prepay, your credit or debit card will be billed every 3 months on the 28th of the month. For 6-month prepay, your credit or debit card will be billed every 6 months on the 28th of the month.

How do renewals work?

Renewals occur on the 28th of the month. 

Single-pay/gift: You will not receive renewal. To subscribe, you must sign up for month-to-month, 3-month prepay, or 6-month prepay.

Month-to-month: Each month, your subscription will renew on the 28th and you will be charged the cost of the box and shipping. 

3-month prepay: Your subscription is active for 3 months at a time and will renew every three months on the 28th. Example 1: If you subscribed on June 8th, you will receive the June, July, and August boxes. Then, your subscription will renew on August 28th for another 3-month period. Example 2: If you subscribed on June 20th, you will receive the July, August, and September boxes. Then, your subscription will renew on September 28th for another 3-month period.

6-month prepay: Your subscription is active for 6 months at a time and will renew every three months on the 28th. Example 1: If you subscribed on June 8th, you will receive the June through November boxes. Then, your subscription will renew on November 28th for another 6-month period. Example 2: If you subscribed on June 20th, you will receive the July-October boxes. Then, your subscription will renew on October 28th for another 6-month period.

My renewal failed. What do I do?

If your renewal failed, it’s likely due to your payment information having an issue. Please check your payment information and make sure your card hasn’t expired. Renewal may also fail if you don’t have enough in your bank account/on your credit line to cover the subscription cost. Make sure the funds are available prior to the 28th of the month.

Can I skip a month?

If you are paying month-to-month, you are able to skip a month. To skip a month, log into your account, head to your marginsbox subscription page, click “Edit,” then click “Skip Next Shipment.”

If you have the 3-month or 6-month prepaid subscription, email us to arrange skipping your next shipment. If you try to skip via the above method, this will skip your next 3- or 6-month period, NOT the next month!

How can I cancel my subscription?

If you wish to cancel your subscription, please log into your account and click “cancel” beside your subscription information. The status of your subscription will change to “Pending Cancellation,” which means your subscription will not renew on the 28th of the month.

If you cancel a subscription but you have the 3- or 6-month prepaid subscription, the cancellation will become effective at the next 3- or 6-month renewal marker.

I cancelled but still received a box. Why?

Cancellations during certain times of the month mean that you may still receive a box. For example, if you cancelled your account on the 29th of a month, that means you will still receive a box because accounts are charged on the 28th. 

Accounts

How do I log into my account?

To log into your account, click “Sign In” in the navigation bar.

Can I change my address?

Yes you can! Please keep in mind that changing your shipping address will affect the next shipment—for instance, if you change your shipping address on the 19th, shipments already made on the 18th will go to your old address. Make sure to change your address ASAP to avoid lost packages!

How do I update my credit or debit card information?

Log in to your account and update your credit or debit card information from there!

Vendors, Reviewers, and Press

I sell items that I think would be a good fit for the box. How can I get my items in the box?

If you’re a vendor who is from a marginalized background and you want to work with us, please email cara at submissions@marginsbox.com with links to your products and she’ll be in touch!

I'm an artist interested in being an Artist-In-Residence. How can I apply?

If you’re an artist who is from a marginalized background and you want to work with us, please email cara at submissions@marginsbox.com with links to your portfolio and she’ll be in touch!

I’m a reviewer and want to review your box! How can I get one?

Email us at media@marginsbox.com with links to your reviews (Youtube channel(s), blog(s), etc.) and we’ll set up a discount for you! 

I’d like to interview you for my blog/website! Would that be possible?

Absolutely! Please reach out to us at media@marginsbox.com and we’ll set something up!